A broad accuracy score rarely explains whether an AI system is ready for a specific workflow. Evaluation should begin with the decisions users actually need the system to support.
Build test cases from representative requests, edge cases, failure risks, and the context the model will receive in production.
Define a scoring rubric before reviewing outputs. Criteria may include correctness, completeness, relevance, consistency, instruction following, and the severity of a failure.
Report patterns instead of isolated examples. A useful evaluation shows where the model succeeds, where it fails, and which changes should be tested next.